Support

Support and billing help

Last updated: 25 May 2026

Social Aura (https://socialaura.me) · Snuppechat (https://snuppechat.com)

Contact

Email: support@socialaura.me

Use subject lines such as "Billing", "Safety report", or "Account access" so we can route your message.

Operator

Social Aura (https://socialaura.me) · Snuppechat (https://snuppechat.com)

Response windows

Account access and login issues: target reply within 1 business day
Billing, refund, and duplicate-charge cases: target reply within 1 business day
Safety, coercion, impersonation, or urgent abuse reports: priority review as fast as possible

Billing and refunds

See Payments, Refunds & Chargebacks for card flows, credit packs, subscriptions, and refund rules. Contact us for duplicate charges, access failures after payment, or suspected unauthorized use.

Safety reports

Reports about impersonation, coercion, illegal material, underage concerns, payment fraud, or misuse of creator identities should be emailed to support@socialaura.mewith "Safety report" in the subject line. We may restrict access or suspend accounts while investigating.