Social Aura
Create account

Support

Support and billing help

Last updated: 25 May 2026

Operated by Hangryaf AS · socialaura.me

Contact

Email: support@socialaura.me

Use subject lines such as "Billing", "Safety report", or "Account access" so we can route your message.

Operator

  • Hangryaf AS (org. no. 831 810 572)
  • Langnesveien 6A, 9408 Harstad, Norway
  • Phone: +47 400 62 066

Response windows

  • Account access and login issues: target reply within 1 business day
  • Billing, refund, and duplicate-charge cases: target reply within 1 business day
  • Safety, coercion, impersonation, or urgent abuse reports: priority review as fast as possible

Billing and refunds

See Payments, Refunds & Chargebacks for card flows, credit packs, subscriptions, and refund rules. Contact us for duplicate charges, access failures after payment, or suspected unauthorized use.

Safety reports

Reports about impersonation, coercion, illegal material, underage concerns, payment fraud, or misuse of creator identities should be emailed to support@socialaura.mewith "Safety report" in the subject line. We may restrict access or suspend accounts while investigating.